Terms of Service


Welcome to Klotz. By using our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Website

By accessing our website, you confirm that:

  • You are at least 18 years old, or using the site under the supervision of a parent or guardian.

  • You will use the website for lawful purposes only.

  • You will not misuse the website or attempt to disrupt its functionality.

2. Product Information

  • We strive to provide accurate descriptions, images, and pricing for all products.

  • However, slight variations in color or design may occur due to screen settings or lighting.

  • Sizes are listed in standard measurements, but may vary slightly by design or material.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel any order for any reason, including payment issues, pricing errors, or stock unavailability.

  • Payment must be completed before shipping unless Cash on Delivery (COD) is selected (if available).

4. Shipping & Delivery

  • Delivery times may vary depending on your location and courier service.

  • We are not responsible for delays caused by third-party delivery providers.

  • You are responsible for providing accurate shipping details. We are not liable for failed deliveries due to incorrect addresses.

5. Returns & Exchanges

  • We offer a 7-day return and exchange policy. Please read our full Return & Exchange Policy for more details.

  • Certain items such as panties or intimate wear may not be eligible for return due to hygiene reasons.

6. User Accounts

  • If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

  • We are not liable for any unauthorized use of your account.

7. Intellectual Property

All content on this website—including logos, text, images, and designs—is the property of Klotz and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

  • We are not responsible for any indirect or incidental damages arising from the use of our website or products.

  • Our liability is limited to the value of the product purchased.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting.

10. Contact Us

For any questions regarding these Terms, please contact:

📧 Email: helpklotzstore@gmail.com