Return & Exchange Policy
At Klotz, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 7-day easy return and exchange policy to ensure a smooth shopping experience.
✅ Eligibility for Return or Exchange
-
You may request a return or exchange within 7 days of receiving your order.
-
Items must be unused, unwashed, and in their original packaging with all tags attached.
-
Due to hygiene reasons, panties, shapewear, and clearance items are non-returnable and non-exchangeable unless they are damaged or incorrect.
-
Only items with manufacturing defects, size issues, or wrong deliveries will be accepted for return/exchange.
🔄 How to Request a Return or Exchange
To initiate a return or exchange, please contact us within 7 days via:
Email: helpklotzstore@gmail.com
Provide the following details:
-
Order number
-
Reason for return or exchange
-
Clear pictures of the product (if damaged or incorrect)
🚚 Return Process
-
Once approved, you will be guided to ship the item back to our return address.
-
Customers are responsible for return shipping unless the item was received damaged or incorrect.
-
Once we receive and inspect the item, we’ll process your exchange or refund (as per your request) within 3–5 business days.
💳 Refunds
-
Refunds will be issued to your original payment method or as store credit, based on your preference.
-
Shipping charges (if any) are non-refundable.
Thank you for shopping with Klotz. We’re here to make sure your lingerie and nightwear experience is smooth, stylish, and stress-free.